Refund policy

Due to the nature of our products (diagnostic and health test kits), we maintain a strict hygiene policy to ensure the safety of our customers.

Returns

• Hygiene Clause: We do not accept returns for any opened or used products. Once the safety seal is broken, the item is considered sold and non-returnable.
• Eligibility: Returns are only accepted if the product is delivered in a damaged condition or if you received the wrong item. You must request a return within 48 hours of delivery.

Replacements & Refunds

• Damaged/Defective: If you receive a defective kit (e.g., broken components, expired kit), please email us at [support@gendocs.in] with photos of the damaged item within 48 hours. We will send a free replacement immediately.
• Refund Processing: If a refund is approved (for non-shipped or lost orders), it will be processed to your original payment method within 5-7 business days.

Cancellations

• Orders can be cancelled only before they are shipped. Once dispatched, the order cannot be cancelled.